We're here to help you to have a pleasant shopping experience. All prices in our store are displayed in US Dollar. Calculate your exchange rate here.
You can find the answers to most of your questions below.
How can I order seeds?
- Go to our store.
- Select a product category on the left.
- Select a product in the middle and choose more details.
- If you found a product you like select the number of seeds you would like to order.
- Select add to cart.
- When you're done adding products to your cart go to your cart here.
- In your cart select checkout.
- Enter your information and shipping address and continue to shipping method.
- Select your preferred shipping method and select continue to payment method.
- Select your preferred payment method and continue to payment.
- Round up the payment and check your email for a confirmation email with further details.
Is it safe to order?
We have customers all over the world and we deliver worldwide. Our packaging guarantees delivery and we work discreetly.
Your bank transcript will not have any related payments on it and the package itself has no references on it. We only deliver good quality products and guarantee our seeds are the best out there.
I did not receive a confirmation email
After placing an order you will be directed to a confirmation page with all the order details. We will automatically send you a confirmation email as well. The email might have landed in your spam inbox. If you did not get this email, please contact us.
Can I cancel my order?
If you selected to pay by bank or Bitcoin and you have not yet paid you can contact us for cancellation.
If you selected to pay by credit card or eCheck you can look up the order status:
- An order that has not yet been paid will automatically close after 48 hours.
- If your order is already paid you can request a cancellation and refund. Your order will be deleted from our system.
- If your order is already shipped, it is not possible to cancel and refund your order.
The Best Way To Pay
We constantly try to offer you as many options as possible.
Paying by bank USA (recommended)
Note: This payment method is for U.S. customers only.
We offer multiple options to make a payment to our U.S. bank account.
This is our recommended and most frequently used payment method.
Detailed instructions will be included in your order confirmation.
We offer these options:
- Online bank transfer using an email address
- ACH or WIRE bank transfer
- Send a Check, or use Bill Pay
You can pick the option that suits you best.
Bank Deposit is also the quickest and cheapest method of paying for your order.
Paying by bank AUS & UK (recommended)
Pay directly into our European bank account. This is the quickest and easiest option if you order from Australia or the UK! International bank transfer fees will apply for Australian customers. You will receive all the necessary details to make your payment in your order confirmation.
Paying with cash
You send us cash in an envelope. We send you your order. This is the most private and anonymous way to order.
You will receive our mailing address after you place your order. We will instruct you how to send the money. All currencies are accepted. Use www.xe.com to calculate your exchange rate to US dollars if needed.
From the U.S. it usually takes 1 to 2 weeks for the cash to arrive here. Sending cash is very safe, there have been no lost cash payment in over 12 months.
Other Payment Methods
We do offer credit card payments but usually, only about half of the payments actually make it through the strict channels. Therefore, we recommend using any of the other payment methods. Bitcoin payments are available too and we offer a 10% discount on your order due to the cost that comes with this payment process.
Paying with credit card
We do NOT recommend using a credit card for payment.
You, and we, are much better off using one of the other methods.
The chance of your payment succeeding is quite small. The card companies block most cannabis related payments.
If, for some reason, you still choose to use a credit card then you will get a number of emails after placing your order:
- One email asks you to confirm your order. You will not be billed until you have confirmed your order.
- If you did not enter your credit card details, click the link in the second email to do this.
If you have made a mistake, you can just start a new order. Unpaid orders will be removed automatically.
Many US Credit Cards are by default blocked for overseas purchases.
Please call your bank and tell them you are expecting an international charge. This can be from Europe or China.
You do NOT need to tell them what you are buying. They also will not ask you this.
What if my card payment fails?
If payment fails, then check the following:
- Did you use your official credit card billing address? Otherwise your payment might not be processed. (An alternative shipping address can be entered)
- Do you have sufficient funds on the card?
- If you are using an "IP anonymizer" or "VPN / Proxy" the card fraud checks might block your transaction.
- Check with your Card provider if there is a restriction on your card for overseas purchases.
As with most online stores, your card info is processed by a secured third party company. We ourselves do not see or store your credit card information.
Paying with Bitcoin
Buy hemp seeds with Bitcoin and you'll get a 10% discount on your entire order!
Before ordering and choosing Bitcoin, first make sure to buy some bitcoins using our easy 4 step guide. Bitcoins ready in your wallet? Then choose Bitcoin at the checkout, and follow the instructions.Read these easy instructions on how to buy seeds using Bitcoin.
No Bitcoin-Cash or other cryptocurrencies
Please make sure that you pay with plain-old Bitcoin only. We cannot process or refund Bitcoin-Cash or other cryptocurrencies.
Trouble Paying For Your Order?
We're here to help! Our lines are open to help you sort out that payment and make you a happy grower. Contact us if you have any questions.CONTACT US
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